JP MORGAN CHASE

Outcome: 0-1 build Mobile application enhancement. Leveraged LLM and AI to increase efficiency with internal partners.

At Chase, I was responsible for bridging the gap between mobile and web experiences, ensuring that content remained consistent and fully ADA-compliant across the entire ecosystem—a skill set I know is vital for a unified overhaul of this scale.

I’M THE DESIGN LEAD FOR THE ENTIRE BILL PAY PRODUCT EXPERIENCE IN BOTH MOBILE AND WEB EXPERIENCES.

As an individual contributor, I lead by example with my partners and design peers.

I am a leader within the Payments organization, driving the design strategy and book of work for my products. I connect the dots to ensure alignment and clear communication within my internal team and across the cross-functional products at Chase. I prioritize customer-first solutions, guided by our design strategy playbook.

I foster, maintain, and help grow dynamic working relationships with our Quad partners. Additionally, I manage and have built a team of talented researchers, content editors, and designers to continuously deliver user- and data-centric experiments and solutions.

CHASE STUDY 1:

CHASE STUDY 2:

Designing with back-end and UI limitations, but shipping concepts that drastically improved customer experience by increasing completion rate and decreasing drop off rate.