JP MORGAN CHASE

Impact: Increased time engagement with more intentional content and user outcomes.

Outcome: 0-1 build Mobile application enhancement. Leveraged LLM and AI to increase efficiency with internal partners.

I’M THE DESIGN LEAD FOR THE ENTIRE BILL PAY PRODUCT EXPERIENCE IN BOTH MOBILE AND WEB EXPERIENCES.

As an individual contributor, I lead by example with my partners and design peers.

I am a leader within the Payments organization, driving the design strategy and book of work for my products. I connect the dots to ensure alignment and clear communication within my internal team and across the cross-functional products at Chase. I prioritize customer-first solutions, guided by our design strategy playbook.

I foster, maintain, and help grow dynamic working relationships with our Quad partners. Additionally, I manage and have built a team of talented researchers, content editors, and designers to continuously deliver user- and data-centric experiments and solutions.

CHASE STUDY 1:

CHASE STUDY 2:

Designing with back-end and UI limitations, but shipping concepts that drastically improved customer experience by increasing completion rate and decreasing drop off rate.